Chococity Store is committed to protecting the interests of customers with a clear and transparent warranty policy.

Warranty scope: We apply a warranty policy for products with manufacturing defects such as poor quality, unusual taste, or damaged packaging before opening.

Warranty period: The standard warranty period of the product is 1 year from the date of purchase. Customers need to keep the purchase invoice as a basis for warranty.

Warranty process: If you find that the product has signs of needing warranty, please contact us via hotline or support email for instructions. Chococity Store will check the product and provide a plan to support a new exchange or refund according to regulations.