At Chococity Store, we always want to bring maximum satisfaction to customers. Our return policy ensures the rights of customers when encountering problems with the product.

Return period: Customers can request to exchange or return the product within 7 days from the date of receipt, provided that the product has not been used, has intact seals and packaging.

Valid reasons for return: The product is damaged, wrong type, incorrect quantity or expired. We do not accept returns for products that have been used or damaged by external factors after receipt.

Return process: Customers please contact Chococity Store’s customer service department to notify the reason for return. After confirmation, customers will be instructed on how to return the product and the time to receive a replacement product or refund.